How much is shipping?

Delivery costs depend on the order value:
Delivery costs vary depending on the order total:
Orders over GBP10 have free delivery.
The new members of your animalsets family will be delivered by our logistics partner DHL. We use secure delivery to make sure they arrive safe and sound and don’t get lost.

delivery time

Found your favorite character yet? Unless otherwise stated, you will receive it within 7 to 30 business days of placing your order. In exceptional circumstances, when we come to process your order, the product you have selected may no longer be in stock. If this happens, we will notify you immediately.

How do I add products to my order?

Adding items to your shopping cart is as easy as a click. Search for products using our search field in the upper left hand corner of every page or by the navigational links at the left hand side of the page. When you find an item you like, just click the “Add to Cart” button. You can continue to shop and all items will be kept in a virtual shopping cart which will be displayed after you click you the “Add to Cart”. You can also change your item quantities at this time.

How do I place an order?

Orders can be placed via our secure website 7 days a week, 24 hours a day. We offer a very secure, quick and easy way of submitting your order. When you have filled your shopping cart with all the items you wish to purchase, click on the “View Cart” link on the right side of the page. Verify that the items and quantities you see in your shopping cart are correct. Then press the “Checkout” button. Follow the steps through the checkout process. When you click the final “Submit Order” button please click it only once. As soon as you have clicked that button, the order is transmitted to us. Changes to your order may or may not be possible after placement, so please verify all information in your order is correct at the final checkout page. When you have completed your order and submitted payment securely through our website, an Order Confirmation # will be displayed on the screen. Please print the screen for your records. An e-mail will also be automaticallly sent to your e-mail address confirming your order.

What credit cards do you accept?

We accept PAYPAL,Mastercard, Visa, and Discover.

Are there other payment options?

Sorry, not at this time.

Do I have to pay sales tax?

Sales tax will only be assessed for orders that are shipped within the state of Florida in accordance with state law. All other states and countries are tax-exempt.

Do you offer bulk discounts?

Typically no – we try an keep our low prices the same for everyone. If this is an unusual circustance, such as “I need 30 of the exact same item!”, drop us an email. This would have to be a special order and we might be able to do something for you.

What are your pricing limits and policy?

We always keep our prices consistently low to everyone. Some of our competitors may offer a lower price on a specific item but then play games and overcharge you on another item, or raise the shipping rates to cover the costs. We are not going to play games with you. Your time (along with ours) is too valuable. We strive for fair prices, consistent product quality, and prompt shipping, with courteous, honest, and respectful treatment to you, our customer.

Our credit card processor will not process orders over $500. If you anticipate your order will be over $500, please contact us for futher assistance.